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B2B Customer Portal — Enterprise post-sale
Simulated scenario
Customers without visibility into work orders, assets, and reports
The situation
A maintenance company answers daily emails about status, reports, quotes, and documents. The information exists, but it is scattered across work orders, ERP, folders, and messages.
What BoRo built
- Portal by customer, contract, and role with work orders, assets, documents, and reports.
- Quote approvals and SLA visibility when relevant.
- Connection with Operations OS and ERP to avoid duplicate entry.
Result
Repetitive requests dropped 45% in the scenario, and sales stopped acting as messenger for operational status.