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Acme Health — Healthcare
Scheduling in one system, clinical records in another
The situation
Acme Health booked appointments in a shared calendar and kept clinical records in a separate, disconnected system. Reminders were manual, and patient no-shows were high.
What BoRo built
- An appointment system integrated with the patient's clinical record, one place for both.
- A patient portal with automatic confirmation and reminders ahead of each appointment.
- An integrated telehealth room for consultations that don't require an in-person visit.
Result
No-shows dropped 60% thanks to automatic reminders, and every provider sees the patient's full history without switching systems.