Back to Case Studies
Pacific Generators — Generators and backup power
Simulated scenario
Critical SLA without visibility into schedule, parts, and status
The situation
Pacific Generators maintains backup power equipment with demanding SLA. Emergencies, preventive work, and spare parts compete for the schedule without a shared view between office and field.
What BoRo built
- SLA dashboard by contract, priority, asset, and work order status.
- Technician schedule with preventive, corrective, and emergency work in the same flow.
- Customer reporting with history, reports, and compliance.
Result
Modeled SLA compliance rose 29% by making priorities, blockers, and statuses visible before due dates.